We Bring the Blaster to You — Houston & Beyond
Complaints Policy
Pineywoods Mobile Sandblasting — a local, mobile sandblasting crew serving Houston, TX and the north and west suburbs. Same-day site visits may be available. Every job is backed by our workmanship guarantee. Schedule today!
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Pineywoods Mobile Sandblasting wants every customer to be happy with the work. If something is not right, we want to know and we want to fix it. This policy explains how to make a complaint and how we handle it.
How to Make a Complaint
The fastest way to make a complaint is to call us using the phone number on this site. Tell us what went wrong, when the work happened, and what you would like us to do. You can also reach us through the Contact page.
What Happens Next
We acknowledge your complaint as soon as we can, usually within one business day. We review what happened, talk with the crew, and get back to you with a response and a plan to make it right. We aim to resolve complaints quickly and fairly.
Our Workmanship Guarantee
Every job is backed by our workmanship guarantee in general terms. If the blasting work did not meet that standard, we will come back and make it right. We do not state a specific guarantee length or a lifetime warranty.
External Help
If we cannot resolve your complaint to your satisfaction, you have the right to file a consumer complaint with the Texas Attorney General. We provide that link on our homepage and service pages for your information.
Our Commitment
We treat every complaint seriously and use it to improve. No pressure and no upselling means we will only recommend what your job actually needs — and if we fell short, we will say so and fix it.
